What services does Greenfields Dairy typically provide for dairy farms?

Greenfields Dairy supports day-to-day dairy farm work that centres on cattle, milking, herd care, nutrition, and pasture planning. The service is usually tailored around routine farm needs, with practical support that fits the rhythm of the holding and the welfare of the animals.

What is included when Greenfields Dairy works with a farm?

A visit or arranged service will usually include a close look at herd routines, milking set-up, animal welfare, and the way feeding and grazing are organised. The aim is to cover the parts of the farm that affect cow comfort, milk production routines, and overall herd management, while keeping the work grounded in what the farm actually needs.

How does Greenfields Dairy price its work, and can I get a quote before booking?

Pricing is usually based on the size of the herd, the type of dairy support needed, and how often the work is carried out. We can provide a clear quote once we know the farm routine, the milking schedule, and any specific welfare or pasture planning needs.

What factors can change the cost of dairy services?

Costs can vary depending on herd size, the amount of on-farm labour involved, feed and nutrition requirements, and whether extra planning is needed around milking or animal welfare checks. Travel distance and the frequency of visits may also affect the final price, so quotes are tailored to the farm’s routine.

How can I contact Greenfields Dairy to get started?

You can reach Greenfields Dairy by phone or email to share a few details about your herd, farm routine, and what support you are looking for. Once we hear from you, we will talk through the best next step and arrange a simple start point that fits your day-to-day milking and planning.

Terms of Service

These Terms of Service ("Terms") govern the supply of products and services by Greenfields Dairy Supplies Ltd and the use of any related ordering, delivery, account, or customer service arrangements. Please read these Terms carefully before placing an order or using our services.

1. Introduction and acceptance of terms

These Terms constitute a legally binding agreement between you, the customer, and Greenfields Dairy Supplies Ltd, whose registered business address is Greenfields Dairy, Unit 4, Riverside Industrial Estate, St John Street, Cattle, North Yorkshire, YO8 4QG, UK.

By placing an order, accepting a quotation, receiving delivery, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not place an order or use our services.

Where you act on behalf of a business, organisation, café, restaurant, retailer, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Scope of services

Greenfields Dairy Supplies Ltd supplies dairy products and related services, including but not limited to:

Fresh milk supply;
Cream and butter distribution;
Cheese sourcing and wholesale supply;
Dairy delivery for cafes and restaurants;
Bulk dairy orders for retailers; and
Organic and speciality dairy products.

All services and products are subject to availability, seasonal variation, supplier availability, transport constraints, and applicable food safety and quality requirements. We may alter product specifications, packaging, delivery schedules, or sourcing arrangements where reasonably necessary, provided such changes do not materially reduce the agreed core service without your consent where required.

Any descriptions, images, catalogues, sample products, price lists, or menus are provided for guidance only and do not constitute a binding offer unless expressly stated otherwise.

3. User obligations and responsibilities

You agree to:

Provide accurate, complete, and up-to-date account, delivery, and billing information;
Ensure that delivery instructions are clear and that access to the delivery location is available and safe;
Inspect goods promptly upon delivery and notify us of any shortages, damage, or quality concerns within a reasonable time;
Store dairy products in accordance with any provided instructions, including temperature control and expiry-date management;
Ensure that products are handled, distributed, and resold in compliance with all applicable food hygiene, labelling, and consumer protection laws;
Not misuse our services, attempt unauthorised access to any account or ordering system, or interfere with our operations;
Pay all invoices in full and on time; and
Notify us promptly of any changes to contact details, business status, or delivery requirements.

You are solely responsible for ensuring that products are suitable for your intended use, including any specific dietary, allergy, or regulatory requirements relevant to your business or end customers.

4. Payment terms and conditions

Prices for products and services will be those quoted by Greenfields Dairy Supplies Ltd or shown on the relevant invoice, order confirmation, or agreed price list, unless otherwise stated. All prices are subject to change at any time before acceptance of an order.

Unless expressly stated otherwise:

Prices may be exclusive of VAT and other applicable taxes, which will be charged where required by law;
Payment is due within the timeframe stated on the invoice or account terms;
We may require advance payment, a deposit, or payment on delivery for certain orders;
Failure to pay on time may result in suspension of deliveries, account restrictions, recovery action, and/or interest on overdue sums where permitted by law;
You are responsible for bank charges, transfer fees, or currency conversion charges imposed by your payment provider;
We may set off any amounts owed by you against any sums we owe to you, to the extent permitted by law.

If we believe there is a material risk of non-payment, we may withhold or discontinue supply until suitable payment security is provided.

5. Cancellation and refund policy

Because our products are perishable and often produced, sourced, or prepared to order, cancellations may be restricted.

Standard recurring or scheduled deliveries may be cancelled or amended only if notice is given within the timeframe communicated by us for that order cycle;
Special orders, bulk orders, sourced cheeses, organic products, or bespoke requests may be non-cancellable once procurement or preparation has begun;
Where a cancellation is accepted, any refund will be limited to amounts already paid for undelivered goods or services, less any non-recoverable costs incurred by us;
No refund will be provided for products that have been delivered, accepted, consumed, improperly stored, or damaged after delivery unless required by law;
Refunds or replacements for faulty, damaged, missing, or incorrect items will be assessed on a case-by-case basis and may require evidence such as photographs, batch information, or delivery records.

Nothing in these Terms excludes or limits any statutory rights that cannot lawfully be excluded. Where a refund or replacement is due under applicable law, we will act in accordance with those requirements.

6. Liability limitations

To the fullest extent permitted by law, Greenfields Dairy Supplies Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive losses, including loss of profit, loss of revenue, loss of business, loss of goodwill, or loss of anticipated savings, arising out of or in connection with the supply or use of our products or services.

Our total aggregate liability arising from any claim relating to an order or service shall be limited to the amount paid or payable by you for the specific products or services giving rise to the claim, except where a greater limitation is required by law.

Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any liability that cannot be excluded under applicable law; or
Breach of any statutory duty that cannot lawfully be limited.

You acknowledge that dairy products are perishable and that proper storage, handling, and timely use are essential. We are not responsible for losses caused by failure to follow storage instructions, delays after delivery, or misuse of products.

7. Intellectual property rights

All intellectual property rights in our branding, trade names, logos, product descriptions, website content, order forms, documents, and other materials created or supplied by Greenfields Dairy Supplies Ltd remain our property or the property of our licensors.

You may not copy, reproduce, modify, distribute, publish, reverse engineer, or commercially exploit any such materials without our prior written consent, except where permitted by law.

If you provide feedback, suggestions, reviews, or testimonials, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, and display such content for business, marketing, operational, and customer service purposes, subject to applicable law.

8. Data protection and privacy

We collect and process personal data in connection with account management, ordering, deliveries, invoicing, customer communications, and service improvement. We will handle personal data in accordance with applicable data protection and privacy laws.

By using our services, you acknowledge that we may process personal data relating to you, your employees, or your customers where necessary for:

Setting up and managing accounts;
Processing orders and delivering products;
Handling payments and accounting;
Responding to queries, complaints, and service issues;
Complying with legal and regulatory obligations; and
Fraud prevention and business administration.

We may share personal data with delivery partners, payment processors, IT service providers, professional advisers, and regulatory authorities where necessary and lawful.

For further information, please contact us using the details in Section 12.

9. Force majeure

Greenfields Dairy Supplies Ltd shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:

Adverse weather conditions;
Transport disruptions, road closures, fuel shortages, or vehicle breakdowns;
Supply chain interruptions or product shortages;
Fire, flood, storm, or other natural events;
Industrial action, labour shortages, or staffing disruptions;
Government action, legal restrictions, or regulatory changes;
Power failures, IT outages, cyber incidents, or telecommunications failures; and
Outbreaks, public health emergencies, or other unforeseen events affecting operations.

If a force majeure event occurs, we will take reasonable steps to minimise disruption and resume performance as soon as reasonably practicable.

10. Changes to terms

We may revise these Terms from time to time to reflect changes in our business, products, operational processes, legal obligations, or market conditions.

Any updated version will take effect upon publication or on the date specified in the revised Terms. Your continued use of our services after any change constitutes acceptance of the updated Terms.

Where reasonably practicable, we may notify customers of material changes by email, invoice notice, account message, or other appropriate communication.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws applicable in England and Wales, unless otherwise required by mandatory law.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer or statutory rights that cannot be waived.

12. Contact information

If you have any questions, complaints, or requests relating to these Terms or our services, please contact Greenfields Dairy Supplies Ltd using the details below:

Company: Greenfields Dairy Supplies Ltd
Address: Greenfields Dairy, Unit 4, Riverside Industrial Estate, St John Street, Cattle, North Yorkshire, YO8 4QG, UK
Email: [email protected]
Phone: +44 1757 824 693

13. Severability clause

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if that is not possible, it shall be severed from these Terms.

The remaining provisions shall continue in full force and effect. Any failure by us to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

Greenfields Dairy Supplies Ltd reserves all rights not expressly granted under these Terms.

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